If Grandma approves, we'll more than likely approve. On that note — customers are responsible for all trademarks and copyrights to images they use/provide to us.

Here is a detailed description of what types of files we accept, vector is highly preferred:

• Illustrator .ai – Make sure all fonts have been outlined and any embedded images are included.
  .eps – Make sure all fonts have been outlined.
  
• Photoshop .psd – Do not flatten layers, if possible. Be sure your image is at least 250 dpi for actual print size (300dpi is even better). Include all fonts if applicable.
  .pdf – Try to use the highest resolution/quality possible.
  
• .jpg/.png – The higher the resolution, the better. The typical 72dpi image off the internet isn’t usually sufficient. Try to save your image at its best quality setting. 

Any major art rework that is needed by us may incur a fee of $25 per hour billed in 30-minute increments.

We are still happy to work with you, however if the file needs to be a vector for a request, please be aware that any major rework that is needed by us may incur a fee of $25 per hour billed in 30-minute increments.

Congratulations on your new hat! Whether it's a classic cap from your favorite team or a stylish accessory, taking proper care of it will ensure it stays looking great for a long time. Here's a quick and friendly guide on how to keep your new hat in top-notch condition:

1. Handling with Care: Always handle your hat with clean hands. Avoid touching it excessively, as oils and dirt from your hands can stain the fabric over time.
2. Wearing and Adjusting: Gently place the hat on your head to avoid stretching the material. Adjust the fit using the adjustable strap at the back, if your hat has one, to prevent undue strain on the cap's structure.
3. Avoid Water exposure: While some hats are designed to be water-resistant, it's best to avoid exposing your hat to excessive moisture. Rain, swimming pools, and washing machines can damage the fabric and shape of the hat. If it gets wet, gently pat it dry with a clean cloth and let it air dry indoors.
4. Sun Protection: Hats often shield you from the sun, but they need protection too. Prolonged exposure to direct sunlight can cause fading and weaken the material. Store your hat away from direct sunlight when you're not wearing it.

Cleaning Guidelines: Over time, your hat might accumulate dust and sweat. Here's how to clean it properly:

1. **Spot Cleaning:** For small stains, use a damp cloth or sponge with mild soap. Gently blot the stained area, and then wipe off any soap residue with a clean, damp cloth.
2. **Hand Cleaning:** If your hat isn't machine washable, consider hand washing it using a soft brush, mild soap, and cold water. Gently scrub the surface, paying extra attention to stained areas, and rinse thoroughly. Air-dry indoors.
3. Storage: When you're not wearing your hat, store it in a cool, dry place away from direct sunlight. Avoid stacking heavy objects on top of it, as this can deform the shape.
4. Maintaining Shape: If your hat loses its shape, you can use a hat form (available at hat stores or online) to help it regain its proper form. Avoid reshaping it with your hands, as this can lead to misshaping.
5. Customization: If you're tempted to add your personal touch to your hat, like pins or patches, go ahead! Just be cautious not to damage the fabric or compromise the structural integrity.

Remember, the better you care for your new hat, the longer it will remain a stylish and cherished accessory in your collection. Enjoy wearing it with confidence and pride!

All customized items are not exchangeable or refundable.

All claims for shortages, damages, or incorrect merchandise must be made to us within 3 days of receipt of the goods. We will only credit for any mistakes, shortages, incorrect items shipped, or defective items once these items have been properly returned to us and/or we have checked and verified your order.

All returns (on defective items) must be in like-new  condition.

We do NOT release digitized files to the customer.

Shipping and Handling are non-refundable unless there is a mistake, shortage, incorrect item, or defective merchandise.

We're here to make things right! If you come across any quality concerns, don't hesitate to reach out – we're more than delighted to assist you and ensure your satisfaction.